FAQ

 

Processing Time

Because our products are handmade, processing orders can take a little time. We aim to ship your order within one week of receiving it. If there is an exception, it will be noted in the item's description. For custom orders, please expect additional processing time as we make your piece. If you’re working on a custom piece with us, we'll let you know how long to expect.

Shipping

We ship within the USA via USPS. A tracking number will be emailed to you when your order is on its way to the post office.

If a package is missing in transit or never delivered reach out to us and we’ll see what we can do. We wait two weeks from the date of the package’s last scan before proceeding as many packages show up in that timeframe.

Please double check your shipping address. We are not responsible for orders that have been shipped to an incorrect address provided by the buyer.

International Shipping

At this time, we do not ship outside the USA - we’re so sorry but it’s just too much for our little studio to handle right now.

Local Pickup

If you live locally (on Cape Cod) and would like to pick up your order at our studio, please send us an email at hello@middledune.com to arrange a time to stop by.

Returns & Exchanges

We  accept returns and exchanges as long as they meet the following requirements:

  • Contact us within 7 days of the delivery date to discuss your return or exchange

  • Ship the item back with 21 days of the delivery date

We cannot accept returns or exchanges on the following goods:

  • Sale items

  • Custom orders

Customers are responsible for all return shipping costs.

Can I shop in person?

We do not have a brick and mortar but our work is carried at gift shops, bookstores, and museum shops across the US as well as in Canada and the UK. You can contact us to see if there are any stores local to you that stock Middle Dune.

Customization

“Can I customize ____ in my notebook?” If it’s a single item, usually the answer is no because we’re a (very) small business and have a limited capacity. But, don’t hesitate to ask, it’s always possible that we can. If you’re interested in a larger custom project, please see below.

Custom Projects

We take on a few larger custom projects at a time depending on how busy we are at the studio. If you have an idea for a custom project or collaboration, shoot us an email with some information about yourself and the project you have in mind. We love working with shops, designers, and event managers to create one of a kind or branded work. In the meantime, check out some of the custom work we've done.

Wholesale

If you're interested in carrying Middle Dune at your shop, please see our wholesale page for further information.

Privacy

We take your privacy seriously. Your contact information and address will only be used to fulfill and communicate with you about your order. If you sign up for our newsletter, your email goes no further than us (and we promise to email you sparingly and only about important things). Please see our privacy policy for additional information.

 

Don't see an answer to your question here? Feel free to reach out to us with any inquiry, no matter how small.